We strive to provide the highest level of service and sincerely hope you never have cause for concern. However, if you feel we have not met your expectations, please contact us in the first instance, and we will make every effort to resolve the matter promptly and fairly.

If you remain dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service. This independent organisation helps resolve disputes between clients and financial services firms. For further details, please visit www.financial-ombudsman.org.uk.